1. Booking and Payment
Tours must be booked and paid for in advance. Full payment is required to secure your booking. We accept major credit cards, PayPal, and EU bank transfers.
For group bookings of 8 or more people, a 20% deposit is required at the time of booking, with the remaining balance due 7 days before the tour date. Corporate clients may arrange invoice payment options with our business department.
All prices are listed in Euros (€) and include applicable Austrian VAT (20%). Any bank fees or currency conversion charges are the responsibility of the customer.
2. Cancellation Policy
Free cancellation up to 48 hours before tour start time. Cancellations within 48 hours are subject to 50% fee. No-shows are not refundable.
For private tours and specialty experiences, cancellations must be made at least 7 days in advance for a full refund. Cancellations between 7 and 3 days incur a 30% fee, and cancellations within 72 hours are charged at 75% of the tour price.
Date changes are permitted free of charge up to 72 hours before the tour start time, subject to availability. Late changes are treated as cancellations and new bookings.
3. Weather Policy
Tours operate in most weather conditions typical of Vienna. Extreme weather cancellations will receive full refunds or rescheduling options.
Light rain is not considered extreme weather for walking tours. We recommend bringing appropriate rain gear. In cases of heavy rain, snow, or extreme temperatures, we may modify the itinerary or offer indoor alternatives where possible.
The safety of our guests is our priority. The final decision regarding weather-related cancellations rests with Vienna Explorer Tours management and will be communicated at least 2 hours before the scheduled start time.
4. Safety and Liability
Participants join tours at their own risk. Vienna Explorer Tours carries comprehensive Austrian public liability insurance but is not responsible for personal injury or loss of belongings.
We strongly recommend that all participants have their own travel insurance that covers medical emergencies, trip cancellations, and personal belongings. EU citizens should carry their European Health Insurance Card (EHIC) or equivalent.
By participating in our tours, you agree to follow the guide's safety instructions at all times. Vienna Explorer Tours reserves the right to refuse service or remove any participant whose behavior endangers the safety or enjoyment of other guests.
5. Age Restrictions
Some tours have minimum age requirements. Children under 16 must be accompanied by an adult. Palace tours may have specific access restrictions.
For culinary tours including wine tastings, participants must be at least 18 years old. Family-friendly alternatives can be arranged upon request. Bicycle tours require participants to be at least 12 years old and 150cm tall for safety reasons.
Discounted rates are available for children aged 6-16 on most tours. Children under 6 may join free of charge when accompanied by a paying adult, but please note some historical sites may have restrictions on strollers or very young visitors.
6. Tour Operation
We reserve the right to modify tour routes, content, or duration due to unforeseen circumstances such as special events, site closures, or safety concerns. In such cases, we will provide an equivalent experience or suitable alternative.
Group tours require a minimum of 2 participants to operate. In the rare event that this minimum is not met, we will offer an alternative date, a different tour option, or a full refund.
Tour start times are strict. We recommend arriving 10-15 minutes before the scheduled departure. Tours will not wait for late arrivals beyond 5 minutes, and no refunds will be issued for missed tours due to lateness.
7. Photography and Publicity
Vienna Explorer Tours occasionally takes photographs during tours for promotional purposes. By participating in our tours, you grant us permission to use images in which you may appear for marketing materials, social media, and our website.
If you prefer not to be photographed, please inform your guide at the start of the tour. We respect your privacy and will ensure you are not included in promotional imagery.
